USE AND INTERPRETATION OF STATISTICAL QUALITY CONTROL CHARTS TO MONITOR THE QUALITY OF STUDENT EDUCATION AT THE UNDERGRADUATE LEVEL

Abstract

The application of the quality management approach in various production and service institutions in developed countries is a distinguished scientific management method, as the application of this system in higher education is one of the important pillars for developing universities and qualifying their graduates and educational cadres alike. The quality of education is a guarantee for the outputs of education to be qualified to lead the society and thus the need to apply the quality management approach in higher education to improve the level of university performance and employ advanced technology for the benefit of the educational process. The process of measuring quality in higher education is based on three main pillars (student, curriculum, and professor).Therefore, the research aims to study this approach by taking the student's standard as the focus of the educational process through the results of his academic achievement. To achieve this, the researchers suggested using qualitative control maps by quantitative and descriptive methods, by taking samples from students of the Statistics Department, Faculty of Science, Asmara University, for the fall and spring semesters for the years (2013-2019). So that the student's product and production process are studied and that the defective is the student (who did not obtain the required average), with a proposal for other control panels that can measure the student's competence.