Total Quality Management: Its Reality and Obstacles to Its Implementation

A Field Study at Al-Asmariya Islamic University - Zliten - Libya

Abstract

This study aims to identify the reality of the application of total quality management and the obstacles that prevent its application from the point of view of deans of colleges, directors of quality and performance evaluation offices, and directors of postgraduate studies and training offices in colleges affiliated with Al-Asmaria Islamic University, and what are the differences between the viewpoints of the respondents that are attributed to the variable (job level, academic qualification, experience), and the researcher uses the descriptive analytical method and the questionnaire as a tool for collecting data, as it was distributed to all members of the community, numbering (45) respondents, and the researcher obtained 35 questionnaires valid for analysis from the total number of distributed questionnaires, and the remaining (4) of them are missing, and (6) were excluded whose data were not completed. Among the most important results reached is that the concept of total quality management directs scientific activities to improve the efficiency of performance at the university, adopts the idea of ​​learning based on the knowledge economy, helps in activating the various activities that distinguish the university and its development in various fields, and develops its ability to adapt to its changing environment, and provides the appropriate environmental conditions for work