THE ROLE OF COMPUTER SIMULATION IN IMPROVEMENT OF HEALTHCARE SERVICES – CASE STUDY: THE EMERGENCY DEPARTMENT OF MISRATA CHILDREN HOSPITAL
Abstract
Overlong waiting time of patient in healthcare service has a negative effect on the quality of healthcare institutions. This problem can be , improved using modeling and discrete event simulation of system process, which helps the hospital management to identify process bottlenecks, and adjust resource allocation or staff without disturbing the real system. This study aims to investigate the role of using simulation programs in improving the performance of overlong waiting time in Libyan Health institutions. To achieve this goal, a simulation model of a real process was designed to represent the patient visit and treatment process using quantitative methods during the period of study. The study found an alternative model to improve the current situation in the institution under study, this alternative contributed to improve different performance measurements.
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