قياس جودة الخدمات الصحية المقدمة بمستشفى نالوت المركزي من وجهة نظر المستفيدين منها

Abstract

The study aims to measure the quality of health services provided by the Central Hospital of Nalut from the patients (i.e. beneficiaries of health service) point of view. A questionnaire was distributed to all patients in the residential section and the outpatient clinics during a period of 7 days from the 5th till 11th of January 2020. The participants were 127 from 155 patients benefit for health service at the hospital at that time. Three dimensions (i.e. reliability and empathy, response, and trust and safety) were hypothesized and tested using SPSS program. The results show that the level of heath

service related to the reliability and empathy dimension was very high, whereas the response dimension was very low. The participants viewed a medium response to the trust and safety dimension