الأداء الوظيفي للعاملين وتأثيره على جودة خدمات المصارف التجارية الليبية

Abstract

Abstract:

This study aimed to expose the most important factors that affect the performance of employees in commercial banks and their impact on the quality of banking services, through factors of the nature of work, factors of employee relations internally and externally, and factors of administrative aspects. To achieve this, we relied on Al-Wahda Bank, Zliten Branch, North African Bank. Zliten Branch, Al-Yaqeen Bank Zliten Branch, during the period between 2022 and 2023. The descriptive analytical approach was relied upon, and the research data was analyzed and its hypotheses were tested using the Statistical Package for the Social Sciences (SPSS). This study found. The bank’s workplace lacks calm and focus, as well as the significant interference of officials in the employees’ work performance, as well as the personal relationships between managers, department heads, and employees, and the periodic increase of salaries, bonuses, incentives, and bonuses that are offered to employees in appreciation of their dedication to work have a role in job performance.

This study recommended that the bank management must provide workplaces in which all amenities are available so that the employee can perform his work with the required performance. Department heads and the bank management must also give confidence to the employees in performing their work. Likewise, the bank management must evaluate employees according to the performance of their work and based on their personal relationship. By encouraging employees with skills and abilities to complete work by rewarding them, increments and incentives, and distinguishing them from other employees.